Meizusale offers 1 year warranty for all our store items.

If customer's item is  faulty for non-artificial reasons within one year (from the date of arrival), customers can send them back for free repair. Dis-assemble, misuse, drop, waterlog or any other artificial factor causes the damage of item are not in scope of the warranty.

Return Policy
We not accpet "No reason" return!!!!

Like "I am not like","It is not like I think","I think will have some more function"."My phone signal is weak"."Speed not like I wish" ETC.

We are unable to issue refunds for orders processed beyond that time frame.

Please note That unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee.

(We not pay ship back to us ship fee)

We not accpet change model after you got packages, If you want to change another model, you will be subject to a 30% re-stocking fee.

(We not pay ship back to us ship fee and your old phone must never used all in new also)

Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.

If you are uncertain about any terms, feel free to email us: Support@meizusale.com  as we are online 24/7.


If my item get problem during the using process,what is the repair item & exchange policy ?

Repair and exchange only on defective units.

For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promissed buyer you will get a well phone back but  maybe you will get is another same model used phone or some part changed one.

DOA(Dead on arrived) buyer ship back for exchange new one, Meizusale will pay ship back to buyer fee.

If request for refund, Meizusale only refund with your payment total we not refund you ship back to Meizusale shippment fee.

IN ONE MONTH Report problem for product for fix, buyer need pay ship back fee.

OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)

After you reported to us, please ship back and give us track within 5days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items,please not need ship back other seller or website sold to you items. We will destroy it.

Hardware repair case:
For change hardware buyer need pay cost fee. The hardware price depend on factory request.
Electronic devices at Fastcardtech.com carry a 12 month warranty unless specified otherwise.
As for accessories, such as batteries and headset, They carry Only 2weeks warranty.

What if the item I receive is defective or damaged ?

If the item you receive is defective or damaged, you can request a replacement or a refund.

Please check your items immediately upon delivery and inform us within 48Hrs.

Replacements and refunds are accepted on merchandise within 5 days of receipt for items that

HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.

PLEASE NOTE:  Shipping and handling charges are non-refundable.

How do I make a return or exchange ?

Simply include in your package, along with the defective unit, our warranty card for items

one paper write detailed description of the problem your e-mail address.

Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.

PLEASE NOTE: Meizusale does not assume return shipping costs

What about ship back to us tax and duty ?                          

Tax and import duty is not included for warranty.  We are not liable to any customs hold up or import tax at the receiving country.

To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)

Note:About ship back service to Meizusale

Please note once you need ship back to us for free enjoy our warranty service,please don't use FEDEX TNT DHL UPS Because most of them will be hold by china customs and ask high tax or just let package back to you.

We recommand use Reg-Airmail or Express mail service support by your country post office.

 
About the returning address ,please contact our support team get details.